Help and contact
Recover access, report a problem and manage your RUSWRLD Player account.
Contact support
RUSWRLD Player administrator: @Solnishkolegenda. Email: ruslanenokpro@gmail.com.
Contact us about playback, account access, social features, games or data processing. Requests about catalog materials can be sent through the Rights holders section.
Sign-in and account recovery
Use your username and password or previously linked Telegram account to sign in. Forgot password helps recover access through a verified email address if you added one.
Email is optional. Email recovery is unavailable without a verified address. If Telegram is not linked either, contact support; recovery depends on verifying account ownership.
To link Telegram to an existing account, sign in normally first and use the Telegram section in your profile.
If music will not play
Check the website and device volume, your connection, and browser permission to play audio. Try reloading. For a problem with one track, include its title or URL and where playback fails.
If the problem persists, include your device, browser or app version, steps to reproduce and the error message. Remove passwords, sign-in codes and unnecessary personal data from screenshots.
Local files
This section reads selected audio on your device without uploading it. Folder access and remembered permissions depend on browser capabilities.
Clearing browser data may remove local playlists and remembered permissions. It does not delete your website account. A website playlist created from a folder contains matching tracks from the website catalog.
Account deletion
Open your own profile, scroll to the security section and choose Delete account. Read the consequences, enter your exact username, acknowledge them and provide your current password. Telegram-only accounts require a recent Telegram sign-in.
A separate final confirmation follows. Permanently delete account becomes available after 5 seconds. Nothing is deleted until you press it. Cancel keeps your account.
Deletion removes your profile, sign-in sessions, personal playlists, favorites, website statistics and awards, and related conversations. Groups you own and all their messages are removed for every member. Community comments are removed or anonymized while keeping discussion structure.
Your Telegram link is removed. Your Telegram account and independent bot activity are not deleted by this action. Anonymous aggregate totals may remain. Technical backups are removed through the rotation described in the privacy policy.
If the account owns protected tournament administration records, contact support to transfer them first. The interface does not support restoring a deleted account.
Rules and requests
Community rules, game rules and access restrictions are described in the terms of use. Include your username and situation when appealing a restriction. Support also accepts requests about your data, copies, corrections and deletion.